Now recruiting: Practice Administrator

Where compassion meets innovation

At Mindful Living, located in Croydon in Melbourne’s East, we are seeking a dedicated Practice Administrator. You will be part of a team of three practice administrators, making this role ideal for someone who excels in customer service and is adept at managing the administrative tasks of our bustling clinic.

This role is an ongoing part time employment position consisting of the following hours:

  • Monday – 9.30am to 5pm
  • Wednesday – 2.30pm to 6pm
  • Thursday – 9.30am to 5pm
  • Friday – 2.30pm to 6pm

The Role

This is a unique opportunity to join a dynamic mental health private practice. In the Practice Administrator role, you will be responsible for providing reception services for our clients and administrative support to our team and Practice Manager.

This role will be based at our stunning clinic in Croydon and will primarily be during business hours. There is scope to increase hours to potentially include evenings and Saturdays as our team grows. Some working from home might be possible for the right candidate, but it will be predominantly clinic-based.

At Mindful Living we are committed to helping people live more mindful, fulfilling and purposeful lives. We deliver high quality and trauma-informed psychological services to children, adolescents, adults, couples and families. We provide a safe space in which we support our clients overcome the impact of trauma, experience meaningful life changes and achieve their goals.

What we can offer you:

We believe that when our team members love what they are doing, they achieve great outcomes. Working at Mindful Living is a career, not a job. The role of Practice Administrator is highly valued within our team and we are committed to providing you with the opportunity to make a difference in peoples’ lives and to feel satisfied and motivated in your work.

A typical week in your Practice Administrator role at Mindful Living will involve:

  • Completing intake calls for new clients
  • Allocating new clients to therapists
  • Greeting clients and providing an exceptional customer service experience
  • Providing administrative support to our clinical team and Practice Manager
  • Responding to client enquires and managing appointments via phone and email
  • Processing payments and rebates
  • Filing and data entry

You can read the full job description HERE.

What we are looking for:

We are focused on building a strong team culture and long-term career potential for our team members. We hire based on attitude and would love to speak with you if the following skills and attributes describe you:

  • Willingness to learn and an enthusiastic attitude
  • Ability to build and maintain strong relationships and a positive team environment
  • Strong verbal and written communication skills
  • Ability to work autonomously, be proactive and self-motivated
  • Strong attention and accuracy to detail
  • Excellent time management skills
  • Ability to prioritise and manage competing demands
  • Ability to liaise with, and take direction from, the Practice Manager
  • A driver’s licence and access to a car

Desirable previous experience:

  • Experience in administrative and customer-focused roles
  • Experience in allied health settings, ideally within the mental health sector

To Apply:

Submit your CV and a cover letter detailing your experience and passion for the Practice Administrator role. Applications or questions can be emailed to Michelle Clift, Clinical Manager at

Application Deadline: Friday 14 June 2024 at 5pm AEST. Suitable candidates may be contacted prior to the application closing date.